Where we ship

Everywhere in Germany and the EU. We ship with DHL from our warehouse in Köln — which is, honestly, a slightly too warm room full of shelves, but the parcels are real and so is the tracking. Current countries:

• Germany: €4.49–€5.99 per box depending on the box (shown at checkout)
• EU: same per-box rates, plus Austria, Belgium, Netherlands, Luxembourg, France, Italy, Spain, Portugal, Denmark, Sweden, Finland, Poland, Czechia, Slovakia, Slovenia, Croatia, Hungary, Estonia, Latvia, Lithuania, Ireland, Greece, Bulgaria, Romania (rates for Malta and Cyprus can be a touch higher; the checkout always shows the exact number first)

Not yet: UK, Switzerland, Norway. We're working on it — customs paperwork is the hold-up, not the will. Current target is 2027, assuming the forms don't break our spirits (see the FAQ for the running commentary).

How long it takes

• Germany: 2–4 working days after your order is confirmed. Orders before 12:00 on a weekday usually leave the same day.
• Rest of the EU: 4–8 working days.
• The Friday effect: boxes restock Fridays at 10:00 CET and the first wave tends to clear the shelves in hours. Orders placed right after a restock can take a day longer than usual — we're packing a lot of boxes at once and refusing to do it badly.

You get a DHL tracking link the moment your box is labelled, by email. If tracking hasn't moved for four working days, tell us — we'd rather chase DHL than have you wonder.

What if it arrives damaged?

Send us a photo within 14 days and we ship a replacement or refund your shipping cost, your choice. Cosmetics and food boxes are packed with padding for a reason, but couriers are creative. We've seen a coffee box that looked like it had been used in a football match; the beans survived, the bag didn't, the replacement was on its way the next morning.

Returns & refunds

• Free trial boxes: unopened and returned within 30 days, we refund your shipping cost. You keep or bin the products either way — they were free.
• Paid subscription boxes: unopened boxes can be returned within 30 days for a full refund of the box price. Opened food and cosmetics boxes can't come back for the obvious hygiene reasons, but if something's genuinely wrong with the contents, email us and we'll sort it — we're not monsters.
• German & EU customers: you also have the statutory 14-day right of withdrawal. The legal wording lives in the terms, and it applies whether or not you read it.
• Refund timing: back to your original payment method within 5 working days of us receiving the return (or approving a photo, for damaged items).

Return address: SFT Commerce GmbH, Hohe Straße 41, 50667 Köln, Germany. Include your order number on a note — or on the box in marker, we're not proud.

Missing parcel?

Check the tracking first (DHL sometimes leaves boxes with neighbours, and German neighbours sometimes forget to mention it for days). If tracking says delivered and it's nowhere, wait two days, then email support@sendfreetrials.com. After that we treat it as lost and replace it. Roughly one box in 400 goes missing; we'd like it to be zero, the universe disagrees.

Last updated: 3 February 2026